The Grand Lobby

What a treat to enjoy tea at Raffles. The setting around the chandelier and flowers is beautiful. The tea service trolley is nicely done and the staff caring and efficient. The harpist created a wonderful backdrop to the delicate food offerings. The only slight downside is being seated the Tiffin side of the lobby there was a lot of noise from a big lunch group. I love a tea to be serene, so maybe ask to be sat the other side if you prefer calm.

Caro, mal atendidos, nunca nos explicaron de qué eran los sándwiches ni los postres, tocó preguntar pedimos la cuenta casi no llega, no vale la pena ir!!! Que lástima me lo habían recomendado mucho (Translated by Google) Expensive, poor service, they never explained what the sandwiches or desserts were, we had to ask and ask for the bill, it almost didn't come, it's not worth going!!! What a shame, they had recommended it to me a lot.

I went with my mum, because she really wanted to go, unfortunately the experience fell short of our expectations. I noticed some previous reviews complain about poor service from staff, that was not the case for us and we found the staff to be friendly and they did offer to refill the food/tea for us if we wanted to. Upon arrival there were a lot of people waiting in the lobby for it to start, there was barely any seating for people to wait and it felt a bit weird just standing around with no line or anything. The spacing of the food was very drawn out and then when it arrived it wasn't the quality we had thought.. especially when paying $120AUD per person! Scones felt really dry and we had to ask for butter for them, the cakes were nothing special and we didn't get any refills. The staff didn't ask us if we wanted another beverage from the menu, something you would think you would get asked when paying such an amount. We got up and left and the waiter said thankyou and bye, then we got out the door and a lady was chasing us with a card machine.. we had assumed by putting our credit card details in online it was paid for but it wasn't. The room itself is very nice and fancy (if you like that sort of thing).. but the whole thing felt very tourist trappy for me and probably only worth it if you want to be posh for an hour and to take photos there.

Fantastic afternoon tea, attentive service and lovely atmosphere. Yes it's a little expensive but on par with afternoon teas I've had at other 5 🌟 hotels