Piatti by the Beach Restaurant

Disappointing Experience at the Italian Restaurant

We had an extremely disappointing experience at the Italian restaurant during our stay, which did not meet the standards expected from such an establishment.

It started with the rain upon arrival. We were seated at a table for six but were completely ignored—no one welcomed us, offered drinks, or gave us menus. After 15 minutes, our butler noticed the issue and intervened. A server eventually brought menus but didn’t say a single word. It felt unprofessional and cold.

When we tried to order pizzas, we were told they weren’t available due to the rain. This should have been communicated earlier! Adding to the frustration, we weren’t offered a wine or drinks menu the entire evening.

When the food arrived, the portions were shockingly small—my dish had just nine ravioli. Basic accompaniments like parmesan, olive oil, salt, and pepper were missing, and we had to ask for them. We shared our concerns with the manager, who apologized and blamed the rain for disrupting their service. While I understand this may have been an exceptional situation, it is no excuse for such poor service.

The worst part of the evening came as we were leaving. We had arrived with five umbrellas and left with only three. A staff member stopped us at the entrance, asking for the umbrellas back, claiming they were “reserved for other guests,” as if we weren’t clients ourselves. This was deeply embarrassing and entirely unacceptable for a hotel of this caliber.

Overall, this experience was far below expectations and left us very disappointed. Such service and behavior are simply not what one expects from a luxury establishment.

(Translated by Google) Disappointment
Bad welcome, we waited 20 minutes after we were seated to finally have the menus and we were offered water
The manager gave us the menus without even speaking to us.
When we order we want to have a pizza, we say that it is impossible because the pizza oven is outside and because of the rain it will explode (very surprising explanation...)
We finally ordered pasta.
The ravioli dish €45 for 10 small raviolis or €4.5 per ravioli, a shame!!!

Pizza not tasty—more air than dough. Drinks were okay. Overall, poor value for money. Pizza and drinks for two at lunch can easily cost €200! Good Cappuccino, thats the second Star.

(Translated by Google) Today we chose to have lunch at this Italian restaurant in Dubai.
Very elegant venue with sea and Dubai Marina views.
The welcome and table service were perfect.
Showcase of exceptional fish.
All the dishes we chose were truly excellent.
The wine they recommended to us was excellent.
Exceptional Sicilian Cannoli in their "own way"