KWEE ZEEN

Bonjour Elysia Tan, Thank you for taking the time to share your experience. We are pleased to hear that our Ambassador, Ma Qing went the extra mile in ensuring that you and your children were comfortable. We appreciate your understanding and feedback, and we hope to welcome you and your family back to our resort soon. Please do not hesitate to reach out if there’s anything we can assist with during your next visit. Warm regards, Daren Tan Rooms Division Manager

Bonjour Raine Koh, Thank you for sharing your wonderful experience at Kwee Zeen. We are delighted to hear that your baby shower was a success and that our Ambassadors were able to assist with every detail, from seating arrangements to decorations. It’s always a pleasure to go the extra mile to ensure our guests feel well taken care of. We are thrilled that you and your guests enjoyed the buffet, and we will certainly pass along your compliments to the team, especially regarding the desserts – they truly are a favourite! Your kind words mean a lot to us, and we’re so pleased to have been part of this special occasion. We look forward to welcoming you back for many more memorable moments at Sofitel Singapore Sentosa. Warm regards, Specially Kimtuan Assistant Front Office Manager

Bonjour Peter, Thank you for your kind feedback and for highlighting the exceptional service provided by Ruby, Julie, Farah, Kim Huat, and Jack. We are delighted to hear that their efforts made your stay enjoyable and memorable. Your recognition of our team’s attentiveness and hard work is truly appreciated. We sincerely apologise for the minor inconvenience you experienced with the flies at the salad bar. Please rest assured, we are addressing this promptly to ensure a more comfortable experience for our future guests. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back to Sofitel Singapore Sentosa Resort & Spa! Warm regards, Specially Kimtuan Assistant Front Office Manager