Piatti by the Beach Restaurant

Disappointing Experience at the Italian Restaurant

We had an extremely disappointing experience at the Italian restaurant during our stay, which did not meet the standards expected from such an establishment.

It started with the rain upon arrival. We were seated at a table for six but were completely ignored—no one welcomed us, offered drinks, or gave us menus. After 15 minutes, our butler noticed the issue and intervened. A server eventually brought menus but didn’t say a single word. It felt unprofessional and cold.

When we tried to order pizzas, we were told they weren’t available due to the rain. This should have been communicated earlier! Adding to the frustration, we weren’t offered a wine or drinks menu the entire evening.

When the food arrived, the portions were shockingly small—my dish had just nine ravioli. Basic accompaniments like parmesan, olive oil, salt, and pepper were missing, and we had to ask for them. We shared our concerns with the manager, who apologized and blamed the rain for disrupting their service. While I understand this may have been an exceptional situation, it is no excuse for such poor service.

The worst part of the evening came as we were leaving. We had arrived with five umbrellas and left with only three. A staff member stopped us at the entrance, asking for the umbrellas back, claiming they were “reserved for other guests,” as if we weren’t clients ourselves. This was deeply embarrassing and entirely unacceptable for a hotel of this caliber.

Overall, this experience was far below expectations and left us very disappointed. Such service and behavior are simply not what one expects from a luxury establishment.

Deception
Accueil mauvais, nous avons attendu 20 min après que l’on est été installé pour avoir enfin les menus et que l’on nous propose de l’eau
Le manager nous a remis les menus sans mêmes nous adresser la parole.
Lorsque l’on commande on souhaite prendre une pizza, on dit que c’est impossible car le four à pizza est dehors et que à cause de la pluie il va exploser (explication très étonnante…)
Nous avons finalement commandé des pâtes.
Le plat de raviolis 45€ pour 10 petites raviolis soit 4,5€ une raviolis, une honte !!!

Pizza not tasty—more air than dough. Drinks were okay. Overall, poor value for money. Pizza and drinks for two at lunch can easily cost €200! Good Cappuccino, thats the second Star.

Oggi abbiamo scelto di pranzare in questo ristorante italiano a Dubai.
Locale molto elegante con vista mare e su Dubai Marina.
Perfetta l’accoglienza e il servizio al tavolo.
Vetrina del pesce eccezionale.
Tutti i piatti che abbiamo scelto veramente eccellenti.
Ottimo il vino che ci hanno consigliato.
Eccezionale il Cannolo Siciliano a “modo loro”