P.S.O. Beach Club
Bar de la piscine, Terrasse
Michelin 0 star
Prochaine disponibilité pour mar. 15 avril
Chargement des disponibilités
Menu
Types de menus :
- Menu enfant
- Menu végétarien
Publiez un post au P.S.O. Beach Club, le seul club de plage au coeur d'Orchard Road.
- Le seul club de plage au coeur d'Orchard Road
- Des espaces dignes d'Instagram partout
- Transats confortables et cabines luxueuses
- Cocktails artisanaux et collations au bar
P.S.O. Beach Club réinvente le bord de piscine traditionnel dans un concept unique et magique, avec une piscine incroyablement colorée, des transats confortables et des cabines luxueuses. Ce club de plage associe la vie citadine et les merveilles de la plage. Un lieu où le temps semble suspendu, assez longtemps pour vivre des moments de bonheur.
Avis
The shower facilities were very new and clean. Love that there were floats to play with, but food was over priced
Réponse du propriétaire
Il y a 8 mois
Dear Mei Jun Thank you for your review. We are delighted to hear that you enjoyed our new and clean shower facilities and had fun with the floats. We appreciate your feedback on the food pricing and will certainly review it to ensure we provide the best value for our guests. We hope to welcome you back soon for another enjoyable stay! Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard
PSO Beach Club, Pullman Orchard: P in PSO should stand for promising. A Beach Club it isn’t, especially in the malls-infested Orchard. Space is elusive in Pullman Orchard and you’ll feel it at PSO. Design is quirky posh tropicana, an extension of the dominant ominous theme. You’ll read reams of criticisms about services here and the critics are right. Service is non existent. Add to the woes - food is sub par. I had the Singapore chilli crab bao and the bao cracked with fillings spilling everywhere. Presentation was bad and I just didn’t even want to stay on anymore after an hour. This feels un-Pullman for a Pullman fan. #eatstylishtravelstylish
Réponse du propriétaire
Il y a 10 mois
Dear Eatstylishtravelstylish Kim Thank you for sharing your feedback regarding your recent experience at PSO Beach Club. We are deeply sorry that your experience did not meet your expectations, particularly regarding the service and food quality. I understand how important it is to leave our guests with a positive impression, and it is clear that we have some work to do in order to achieve that. I want to assure you that we are taking immediate steps to address these issues with our team. We genuinely appreciate your feedback, and I hope you will allow us the opportunity to make it right. Your satisfaction is our top priority, and we would be grateful for another chance to demonstrate the level of service and quality that we aspire to deliver. Once again, thank you for taking the time to share your experience with us. We look forward to the opportunity to welcome you back and provide you with an exceptional PSO Beach Club experience. Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard
Dear Pullman Singapore Orchard, We would like to feedback on the appalling service or lack of service when we visited the PSO Beach Club at 9:30PM on 23 Feb 2024. When we reached, there was a plump Indian waitress wearing white top uniform standing at the bar. Not sure if she saw us, but the three of us were totally ignored and no one came to ask us if we needed any help. We then asked this Asian male waiter wearing glasses where can we sit. Not only did he not show us any seats, he just told us to sit anywhere. When we sat down, we were not offered any menus. I had to approach the same Asian male waiter to give us menus. After he gave us only one menu (where there are three of us), we waited for another 15 minutes and still no one came to take our orders. It is obvious that no one wanted to serve us. We finally left after 20 minutes, with menus in our hands and no one to take our orders. I am not sure if this is the Pullman standard of service in your F&B outlets. But we are so disgusted by your lack of service that we would not return in the near future.
Réponse du propriétaire
Il y a 11 mois
Dear Alvin Thank you for choosing to stay at Pullman Singapore Orchard and for taking the time to share your feedback with us. We sincerely apologize for the unprofessional behaviour you experienced from our service staff and the lack of communication after you were seated at PSO Beach Club. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused. We hold ourselves to high standards of professionalism, efficiency, and exceptional service. The behavior you encountered does not reflect our values, and we assure you that we take your feedback very seriously. Our Food & Beverage Manager has also personally reached out and spoken to you separately the next day upon receiving your email to the hotel on Saturday 24 February about your experience. We truly value your patronage, and we hope you will give us another opportunity to provide you with the exceptional experience that you deserve. It would be our pleasure to welcome you back to our hotel and to restore your faith in our commitment to excellence. Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard
I would have given zero star if given a choice. Sat there with 2 of my friends for half an hour and no one attended to us. Staff were all busy talking and chatting amongst themselves and not looking after guest needs. Left after half an hour and felt ashamed holding a accor elite status. Will never ever visit this place again after such a disappointing experience.
Réponse du propriétaire
Il y a 11 mois
Dear Jim We are truly sorry to hear about your disappointing experience during your recent visit to our establishment. Please accept our sincerest apologies for the lack of attention you and your friends received from our staff. This is certainly not the level of service we strive to provide, and we deeply regret any inconvenience or discomfort it may have caused. We will be conducting a thorough review of our staff training and service protocols to ensure that situations like this are not repeated in the future. Every guest, regardless of their status, deserves to feel valued and attended to during their time with us, and we're genuinely sorry that we fell short of meeting your expectations. We would be grateful for the opportunity to make things right. If you are open to giving us another chance, please reach out to us directly so that we can ensure your next visit is nothing short of exceptional. Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard
Adresse & Contact
Horaires d'ouverture
| Lundi | 06:30 - 23:00 |
|---|---|
| Mardi | 06:30 - 23:00 |
| Mercredi | 06:30 - 23:00 |
| Jeudi | 06:30 - 00:00 |
| Vendredi | 06:30 - 00:00 |
| Samedi | 06:30 - 00:00 |
| Dimanche | 06:30 - 23:00 |
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