P.S.O. Beach Club

Dear Mei Jun Thank you for your review. We are delighted to hear that you enjoyed our new and clean shower facilities and had fun with the floats. We appreciate your feedback on the food pricing and will certainly review it to ensure we provide the best value for our guests. We hope to welcome you back soon for another enjoyable stay! Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard

Dear Eatstylishtravelstylish Kim Thank you for sharing your feedback regarding your recent experience at PSO Beach Club. We are deeply sorry that your experience did not meet your expectations, particularly regarding the service and food quality. I understand how important it is to leave our guests with a positive impression, and it is clear that we have some work to do in order to achieve that. I want to assure you that we are taking immediate steps to address these issues with our team. We genuinely appreciate your feedback, and I hope you will allow us the opportunity to make it right. Your satisfaction is our top priority, and we would be grateful for another chance to demonstrate the level of service and quality that we aspire to deliver. Once again, thank you for taking the time to share your experience with us. We look forward to the opportunity to welcome you back and provide you with an exceptional PSO Beach Club experience. Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard

Dear Alvin Thank you for choosing to stay at Pullman Singapore Orchard and for taking the time to share your feedback with us. We sincerely apologize for the unprofessional behaviour you experienced from our service staff and the lack of communication after you were seated at PSO Beach Club. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused. We hold ourselves to high standards of professionalism, efficiency, and exceptional service. The behavior you encountered does not reflect our values, and we assure you that we take your feedback very seriously. Our Food & Beverage Manager has also personally reached out and spoken to you separately the next day upon receiving your email to the hotel on Saturday 24 February about your experience. We truly value your patronage, and we hope you will give us another opportunity to provide you with the exceptional experience that you deserve. It would be our pleasure to welcome you back to our hotel and to restore your faith in our commitment to excellence. Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard

Dear Jim We are truly sorry to hear about your disappointing experience during your recent visit to our establishment. Please accept our sincerest apologies for the lack of attention you and your friends received from our staff. This is certainly not the level of service we strive to provide, and we deeply regret any inconvenience or discomfort it may have caused. We will be conducting a thorough review of our staff training and service protocols to ensure that situations like this are not repeated in the future. Every guest, regardless of their status, deserves to feel valued and attended to during their time with us, and we're genuinely sorry that we fell short of meeting your expectations. We would be grateful for the opportunity to make things right. If you are open to giving us another chance, please reach out to us directly so that we can ensure your next visit is nothing short of exceptional. Best Regards Gaurav Chavan Hotel Manager Pullman Singapore Orchard